CV19 – Update

29th April 2020

I would like to take this opportunity to personally update you on the steps we here at Low Energy Supermarket Ltd have taken in light of the COVID-19 pandemic. I would also like to reassure you that, whether you have already placed an order or are looking to buy, we are fully open for business and our website continues to run as normal.

We are carefully managing a continual flow of high quality products into our warehouse in Cheshire and all courier collections are continuing as normal. Our Customer Care Team are now working from home but on hand to answer any questions or concerns you may have but please bear with us if you have to wait a little longer than usual.

The well being of our colleagues and safeguarding them is our top priority. As such, we have taken every possible step to keep our colleagues safe, by maintaining a clean and hygienic workplace.

We are maintaining the social distancing rules and as a result we are limiting the amount of orders we are taking. We do not feel it right to take an order we cannot process in a timely manner, we want the staff working for Low Energy Supermarket Ltd to not feel under pressure and feel this is the only way we can maintain a stress free environment.

As we are an exclusively online retailer, with no physical showrooms or shop floor staff, the exposure risk to both our employees and customers is greatly reduced.

We will continue to follow the guidance provided by the government and work closely with both colleagues and supply partners, to ensure we continue to offer a safe and enjoyable shopping experience.

Finally, on behalf of everyone at Low Energy Supermarket LTD, I would like to thank you for shopping with us. We genuinely appreciate your custom and hope that you and your family remain safe and healthy during these uncertain times.

Warmest wishes,

Mark Stevens
Company Director – Low Energy Supermarket Ltd

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